Refund policy

We offer a variety of delivery options to make your shopping experience as easy as possible!

All orders will ship within 48 hours of purchase unless stock is in transit to a new location. If stock is in transit your shipping will be upgraded at no cost to you. Store pick-up available for no additional charge.

Delivery is also available for purchases over $99 at no additional charge. All Butet Items and Phoenix West Items needing freight shipping do not qualify for free shipping.

For orders under $99 shipping within the United States will pay a calculated shipping rate based on weight and destination. For orders outside of the contiguous United States, please select International Shipping at checkout.

Returns & Exchanges
At Horseplay, customer satisfaction is our top priority. If you are unhappy with your purchase, we welcome returns and exchanges within the guidelines detailed below:
    •    Returns for a full refund are required to be in new condition with original packaging and tags attached, accompanied by the original sales receipt. Returns must be made within 30 days of original purchase.
    •    Returns for store credit or an exchange are required to be in new condition with original packaging and tags attached, accompanied by the original sales receipt. Returns for store credit or an exchange must be made within 60 days of original purchase.
    •    All clearance and consignment merchandise is final sale. 
    •    Return shipping is the responsibility of the customer. Orders placed online may be returned to our store location for no charge. 
Please contact customerservice@horseplaybend.com with any questions or concerns regarding your merchandise return.